kB
karina B

1 reviews | Active since May 2016

27 May 2016, 12:06

VERY UNHAPPY CUSTOMER

<p>Today 27 May 2016 at 10h25 I tried to withdraw money from an atm in Pick n Pay with is a Capitec Atm its called SparkATM after waiting about 5minutes the atm throws out an error to confirm there was a problem proscessing so the transaction was declined so I tried again and then it said insufficiant funds when I got back to my phone a R1000.00 was deducted from my account but I never received the money. So I went to Capitec Delmas they said I must phone that number on the sms so I did the 1st lady said it will be paid into my account within the next hour so abour 4 hours later I phoned again and this lady told me 7 days NO!!!!!!! I will not wait 7 days my money was taken immediatly out of my account so I want it paid back IMMEDIATLY NOW!!!! I am very unhappy with this its now 14h00 and still nothing was returned into my bank accout. I never experienced this with Absa so I think I am going to close my account with capitec and go to another bank because I cant loose money for nothing capitec gets rich and I must suffer. I want my money paid back into my account before end of businees today otherwise Capitec will hear from my Laywers and I will be opening a ***** case against Capitec. Thank You.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply30 May 2016, 12:52
Official

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank