Very unhappy COMPLAINT

Good day i refer to my previous complain i still want my money back from last month. So yesterday yours head office called me and i told them i want to make a arrangement and then i repeated myself so many times and lady at head office does nt understand me so last month I paid my arrangement amount and you 724 rand off so by rights i must get the money back in my account ansd o send a email to make arrangement so i think your headoffice is stupid please dont take money from my uif i also need to pay my debt and live if you do you will reverse that to my account im very angry and very frustrated at the momenr this is bad customer service and daylight robery.