Very unhappy complaint

So to refer to my previous complaint i went to go and sign for uif on the 29 th of november and went to the bank on the 30 th of november to go make arrangement for Desember month,they called in and i told them i making a arrangement for Desenber and to make a note not to take it off my uif money and i made a payment which was my arrangement amount and the guy at Capitec Headoffice Thabo was so rude and then the complain department called me and they said i did nt make arrangement but i did now they dont want to give my money back so im very unhappy and i think this is day light robery and i want double my money back now so i put the phone down in he s ear this morning because he is saying im lying so i want to speak to the big boss you dont treat customurs like this the last time they gave my money back