VERY UNHAPPY CLIENT DUE TO CAPITEC MISTAKES

Very disappointing. So January 2020 Capitec debited my account early. This was around the 15 January 2020. I then went to the branch in Claremont to have the funds reversed as I had plans with money that was left in my account. I was told by Capitec staff that they could not guarantee the money would reflect the same day as it was debited from an external bank account. I was in need of my money and went to my bank to have the debit reversed. The money was then reversed twice into my account. I called Capitec numerous times to advise the money was reversed twice and they could take back the amount which was owed to them. The remainder of the month went by and the money was not debited. I then started to receive messages saying I am in arrears and called Capitec numerous times again to try and rectify the situation only to be told by a manager it is my fault that the account is in arrears. With no more fight left in me I accepted it and tried getting hold of the complaints dept and actually started to think if there ever is a complaints dept as nobody ever answers the call. I was then debited twice in February 2020 with and extra charge which Capitec claims is for the arrears which is definitely not my fault. I was then debited another extra charge for March 2020 and was told this is too for the arrears. How is this possible to pay for an arrears twice. I am not happy with the extra charges as this was not my doing. CAPITEC debited my account early and this is their mistake NOT MINE. I would like this resolved ASAP.