Very unhappy client

Hi

I had a very unpleasant experience with your complaints contact center. Capitec has changed my preferred debit order bank and did not debit me for the month of April, now I am being told that my account is in arrears and I have been charged interest. I do not now why this is happening because I did not authorize capitec to change my debit order bank, no one has answers for me, I am being transferred from 1 department to another. I do not think this is ethical nor is it fair, I have never been in arrears with any of my accounts and this looks bad on my credit record and to top it off, I am being charged interest because of their technical glitch.

I am very unhappy with the service that I have received and even more disappointed that no body has answers for me, it seems odd that capitec can just change things on ones profile without notification or authorization from the account holder and then panelize the account holder.