Very Unhappy client

Worst service ever... Last week I complained about a debit order older than 40day. I phoned the call Centre and they advised that I go to the branch as they can reverse the debit order manually. Went to Sam Ntuli branch and was advised that the debit order has been disputed but it can take upto a week to get feedback. It is well over a week and NO feedback. Went to Alberton branch and there is no record of my dispute. The telle contacted the call Centre and was advised to tell me that I must lay a complaint again. I am in the branch and I can't be assisted. I am ****ed and will be closing my account and move banks. This is very unprofessional and needs to be resolved in 24hrs.