Very unhappy client

I am very disappointed to say the least with Capitec Morning Glen branch. I understand that branches can tend to be short staffed but that should be handled. I did not see the need for a host at the door that has no authorization powers and instead have the Branch Manager being the teller. That really irritated me because it made no sense and had us customers waiting for the Manager just to come double check what was captured. Oh and she did not even bother to greet when she came to review the information on the screen. But what ****ed me off even more is that I have a loan already with the bank and was requesting a top up and then I get turned away because they cannot confirm employment for a loan of R3 500 and that time I have a loan of an amount R50 000 which I have been paying in advance. Not forgetting that I have been banking with you for the past 3 years and have been receiving my salary from the very same company. If as a bank you want us to do things ourselves at ATM's and on the Apps then I expect exceptional service when I get in the branch but I was not happy to say the least about this service.