Very tiring...

I called Capitec on the 4 February wanting a small loan compared to what I earn. I was told that they wouldn't take my rental into account. I got phoned by a Capitec customer care lady who apologized for what happened, but by that time I wasn't interested in Capitec and didn't need a loan anymore. I am not in that position when I need a loan to tie me over until my mother's inheritance is finalized, so I phoned Capitec and we are right back to square one again. My credit record is almost 100%. Please can a manager call me to discuss this, or I'll take my business elsewhere. Thanks, Shelley