AB
Adam B

1 reviews | Active since Jan 2014

20 Feb 2022, 07:32

Very simplistic usability for customers

Opening a new account from the mobile APP is super easy and simple. No headaches. I have been a customer with Standard Bank for 14 years and recently wanted to open an additional account. I spent more than 1 hour over the phone, just to find out I needed to bring a copy of my ID in to the branch and then go back to the branch after 7 - 14 days to activate it. I couldn't make it, hence why I tried the online method (APP & Online failed, as well as phone call)

I then downloaded the Capitec Mobile app. I managed to open the new account and have my card delivered to my ALL WITHIN the APP. No hassles. Got my card and activated it from the APP.

Keep it up Capitec. Your technology and service availability options are better than banks that have been around longer than you.

Awesome!

0
Replies (1)
Capitec Bank
Capitec Bank's reply20 Feb 2022, 08:00
Official
Good day Adam 

Thank you for taking time to acknowledge great service, it makes our jobs worthwhile. 

Kind regards 

Capitec Bank

Best regards,