very rude customer care agent

Last week Friday the 01.03.2019 i called the capitec online banking call center and spoke to a very disrespectful and lack of customer service consultant. that refused to assist me with my query she first told me that it is not her problem that i cant access my online app on my phone, i then asked her if that was the best answer she can give me and she said i can choose to say that if it pleases me. i then asked if there was anyone else that can assist me seeing that she failed to help me she then referred me to the branch which i told her the reason i called the call center was because i was physically disabled and couldn't walk to the bank, she blasted in laughter and laughed at my situation, thats when i asked for her name and reference for the call she gave me a wrong name and a wrong reference number but did put me through to her team leader by the name of Tembi, the name of the consultant that she gave me was lesley with a call reference number ********** 5 meanwhile her real name is liz olayi and the correct ref # is ********** 9 during my call with thembi she did tell me she will escalate the matter to her technical team and apologised for her behavior but promised to get back to me once she has listened to the entire call. i then followed up on monday the 04.03.2019 seeing that i had missed thembi's second call, but i was told she was off sick along with liz olayi i then asked to speak to Thembi's manager Mr Imran bydell whom was very polite in the begining but quickly switched to protect the company interests and ignoring how i felt as well as how i was treated by the consultant in his department. in realising that this guy was defending his company interests i requested for the legal department details and i have a strong belief that the details he gave me where wrong because when i call the number he gave me it just played music and no one answered for over 30 minutes and when i called his direct line yesterday the 07 03.2019 and left 3 messages with Mureeva and Joan. again today i called and spoke to joan and requested to speak to Mr Imran i was transfered to his expention and phone was on hold for over 22 minutes thats when i gave up and decided to log a complaint on this platform. i also send mr Imran an email this morning but he has not rep**** until now.

i hope the legal team of Capitec Bank can leave to their standard ans reply to my query and hopefully come up with a solution that will leave me as client happy as well as maintaining the relationship between us.