cC
cretief C
1 reviews | Active since May 2016
01 Sept 2020, 08:53
Very rude consultant
I just had a horrible experience with a consultant from Capitec Client Care!!!!! Just wanted to find out details about an amount that went of off my credit card. I passed the security questions but the damn consultant kept peppering me with questions. If this is the way you treat your customers (for more than 20years) I'm taking my account somewhere else!!! This happened at 08:35 this morning, the 1st of September. You say all calls are recorded. I would like you you to recall this call please???
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
01 Sept 2020, 10:41I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply01 Sept 2020, 10:41
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
04 Sept 2020, 11:51Good day Mr Retief
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply04 Sept 2020, 11:51
Official
Good day Mr Retief
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank