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elnagerber E

1 reviews | Active since Jun 2016

10 Jun 2016, 13:48

Very poor service from Capitec bank and Absa bank

<p>I just want to lock a complained about the poor service received from Capitec and Absa bank, 01.06.2016, ref nr: ********** 5. A cheque was paid in by Absa bank and we paid R86.00 for a special clearance and the cashier who did the transaction paid the cheque over to Capitec bank as a normal cheque now I as customer need to phone the Absa bank due to the fact that Capitec bqnk does not want to assist me as a client. Well I am letting you know that as from today I will post a log untill my money has been paid into my account, and then neither Capitec or Absa will see me again as a customer due to this poor service. Due to the fact that one person did not do his work right now I as the customer need to suffer that is not fair at all.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply13 Jun 2016, 07:44
Official

I acknowledge your posting, and have referred it to Ana Henriques for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

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elnagerber E's update13 Jun 2016, 10:32
Reviewer Update

On this stage I do not care who will get back to me all I need is my money in my account how stupid can you be to reply with this email and when you phone the bank they only tell you sorry but you need to wait untill the time is over. It is not my fault that one stupid person can not do his work right and now I need to wait for that persons mistakes. You are the worste bank I ever done my business with you will never have me as a customer again