1 reviews | Active since Mar 2017
VERY POOR SERVICE FROM CAPITEC
On 8 August 2023 we opened an Incident at Capitec in Potchefstroom, on 28 August 2023 they notified us via sms they closed Incident because the did not receive info needed, WHICH THEY NEVER ASKED FROM US.
As we are situated 60km from town, we made a special trip to town to get the necessary forms and send them to the ***** Department as was told by the Capitec Branch after visiting them again yesterday, just to find out they have no clue of what's going between the bank and the ***** Department. After sending the forms and phoning several times, Maria Tekana, REFUSED to assist my wife with the matter as I have appointed my wife as the mediator and CEO of all my administrative and financial issues.
Capitec have very POOR customer service!!
If any manager from the Capitec team can sort out this mess regarding the Incident that was created on 8 August with all the info needed my wife already send twice to the ***** Department, this will be the first time you really deliver good service
How many times do you have to send forms before they open their eyes and see the emails??!!??
PATHETIC!
How many times do you have to send forms before they open their eyes and see the emails??!!??
PATHETIC!
