Very poor service.

I recently sent my son to open a Savings Account at Capitec the branch in Kwa Mashu Malandela Road. I specifically advised him to advise the consultant that was going to be assisting him that as soon as the account is open / active I will transfer the funds asap as I also have an account with Capitec. He was not even allowed to enter the branch as he did not have R50.00 as 'hard' cash which is a requirement for opening an account at this branch. Funny enough about 2 months ago I transferred the money into his older brother's account once the account was active but of course it was a different branch. So can someone please advise me of the correct procedure because when I also opened my account the account was active first and on that day I did not have any money but deposited it the next day and there were no problems.

Can someone please contact me with the correct procedure and advise if what this branch is doing is legal.