Very poor service

Im so disappointed with Capitec . I’ve joined Capitec on February 06 2026 . Starting period of paying premiums is March paid on March till July when they were supposed to debit on the 4th of August they didnt so that its would be full 6 months of waiting period .they didnt debit and blamed its on system. My uncle passed away august 03 I went to make a claim on the 06th of August even today they HAVENT helped while the fault was with them who didn’t debit this month for my policy to be full six months . Im even asking myself Im I safe when I pass away will they pay to my family or they’ll be stories like they did on my uncle . I sent my previous policy documents in order for them to waive my policy since that’s what they requested ask me what they said they said I must wait for 11 September 2026 for a response . And bury my uncle when ? With what ? How much is the mortuary per day for them to keep the body ? Ai Im very disappointed with @Capitec I left my previous policy With Manyelele funeral service and other funeral policies couse I trusted Capitec look what they have done to me ? My I’d *** . Mbali Ayanda Mahlase . Email *** . Case number ***6