Very poor service

My mother a 82 year old pensioner goes into your branch at the garden Route mall and is assisted to pay one of two Telkom accounts. The amount was paid and I very quickly realised that the R1400 was paid to the incorrect account. We went back into the branch to stop/reverse the amount only to be told that there was no guarantee this would happen. How in gods green earth do you think an elderly lady will react to this type of news especially now when money is tight and the world we live in is as stressful as it is. Lastly if this money goes through to Telkom how long if ever do you think it will take to get it back? For a technology driven industry and a bank that drives home its customer driven service this was nothing bad poor customer service. I hope that this complaint is addressed that you contact me and that this amount is promptly put back into her savings account. Des Kiely. Cell *** / email ***