Very poor service

Good day

I would like to put in a complain regarding Capitec at Bougainville Pretoria. The people at that branch is not very helpful and friendly.

My main complaint is that the machine outside where you do a Cash Deposit is most of the time out of order and then you need to deposit the money inside which then is more banking cost . This issue is also most of the time at month end and I now maybe think that this is then how CAPITEC is making fee’s from clients to advise that is doesn’t work so you have to then do a Deposit inside and pay more banking fees.

When I address this with the Capitec Employer , I was advise in a very arrogant way that I should go to another Capitec if this is a problem with me . The thing is this is the only one doing cash deposits in my area .

Why will I go to another Capitec if I will rather change to another bank as this is every months story .

Also very unprofessional of this bank , I app**** for a new bank card and I was advise the printing machine to personalise my card is not working an I should come back when it work again to personalise my card . Very inconvenient as I have to take the time and petrol to go again to the bank . And guess what immediately the R60.00 was taken out of my bank for my card .

No Man please work on your customer service to improve .