VERY POOR SERVICE

Have an international payment that need to come in after a lot of issues the previous round this time round I believed that they would have sorted their problems but no... again to add to this I have used several methods of trying to get assistance from email to call to their little internal system NOBODY comes back and when call you are on the line more than ten minutes being put thru from one department to the other every time they just say you are at the wrong department and then when you loose it and ask that they internally mail whoever to call you back then they drop the call