Very Poor Service

I spoke to Lumko from the call center, i needed her to assist me with query that i had. She was very rude on the call, couldn't give me a straight answer. she seemed like she doesn't know what she is doing or talking about. She couldn't even confirm simple questions that i asked her. She put me on hold without telling me what she is doing or she is going to do. that's totally unacceptable. I am a customer and i demand to be treated with respect. her telephone etiquette are very bad, i don't know what she is doing at a call center.

Secondly i went to your online chat via facebook. From my experience it should be instant messaging, but i had to wait for response for about 15 minutes, that really sucks. The person who responded to me couldn't also answer my question. i have attached the screenshots of our conversations. THIS IS THE WORST SERVICE EVER.