Very Poor Service

I am a very disappointed client

1. I logged a ***** incident on the 3rd of august 2023 at the Gezina branch (Galaries) – *** - assisgent to team specialist : FECN03 – 7th August 2023. 2. The incident was closed and when I called in I was told that there where some funds that were secured and I would receive it within 14 to 21 working days. 3. After the days where over I kept calling but not receiving any assistant or real reply as to when I would receive the funds. 4. I re opened incident number *** – team specialist : HDN6 – 8 September 2023. 5. To date I still haven’t received the funds, its almost 4 months now. This qualifies Capitec to receive the worse service award of 2023 banks.