Very poor service

Disgusted and disappointed by the service received by Capitec bank Boksburg Branch. On 18/11/2024 I transferred R7000 into the wrong account. Instead of M.S Zwane it went to MP Zwane. I went to the branch immediately to try and reverse the payment. Only to be told these nothing they can do for me; I will have to try to retrieve the money through small claims court. I thought it was a joke, and I asked for the manager and he confirmed that their policy doesn't allow them to access someone's account without that person's authorization. I went to Dawn park branch the next day and they managed to check who the rightful owner of the account is and if the account is still active. But still confirmed that these nothing they can do from their side. I asked to have the account holders contact details so I speak directly with that person, they said it is against their policy. I went to the police station to make an avvidavit and the branch manager refused to take it and said it must be brought by the police to them.

I have never seen such a useless bank. they promised to contact me within 24 hours, till today I haven't received any call from them.

To think I have been using this bank for more that 7 years and today they are not able to assist me to retrieve my money.