KH
Khutso H
1 reviews | Active since Dec 2013
06 May 2024, 15:05
Very poor non- responsive customer service
I have asked the bank to send me a letter or an email confirming that the debtors for my business have not been ceded to the bank since last week Thursday the 2nd May 2024. To date I have not received any response after countless of promises to do so. I phoned three times , send email three times and what I am being told is that they have never done such a letter and they do not issue such a letter. I sled that they send me an email stating that they do not issue such a letter and it’s three days later and no response. How difficult is it to receive client service to send an email?
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Replies (2)
Capitec Bank's replyOfficial
06 May 2024, 17:08Good day Khutso.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply06 May 2024, 17:08
Official
Good day Khutso.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
KH
Khutso H's updateReviewer Update
07 May 2024, 19:42Good day,
I received a call from one of your staff at around 13:36pm this afternoon and she promised to send me an email and we confirmed the email to be used. Again another empty promise because I did ask that she do it today and she said she will do it but I guess she was just lying like the three others I spoke to previously. Staff just making empty promises to customers and not fulfilling their duties. What does a customer have to do to really get service at Capitec Bank? Do we really have to resort to public platforms like this to voice out our dissatisfaction and to get attention from someone who knows how to do their job and provide the service ?. I mean , how hard is it to sent an email to a customer and live up to your own brand promise ??? Extremely disappointing that we are now in Day 4 and still this simple issue is not resolved .
I received a call from one of your staff at around 13:36pm this afternoon and she promised to send me an email and we confirmed the email to be used. Again another empty promise because I did ask that she do it today and she said she will do it but I guess she was just lying like the three others I spoke to previously. Staff just making empty promises to customers and not fulfilling their duties. What does a customer have to do to really get service at Capitec Bank? Do we really have to resort to public platforms like this to voice out our dissatisfaction and to get attention from someone who knows how to do their job and provide the service ?. I mean , how hard is it to sent an email to a customer and live up to your own brand promise ??? Extremely disappointing that we are now in Day 4 and still this simple issue is not resolved .
KH
Khutso H's update07 May 2024, 19:42
Reviewer Update
Good day,
I received a call from one of your staff at around 13:36pm this afternoon and she promised to send me an email and we confirmed the email to be used. Again another empty promise because I did ask that she do it today and she said she will do it but I guess she was just lying like the three others I spoke to previously. Staff just making empty promises to customers and not fulfilling their duties. What does a customer have to do to really get service at Capitec Bank? Do we really have to resort to public platforms like this to voice out our dissatisfaction and to get attention from someone who knows how to do their job and provide the service ?. I mean , how hard is it to sent an email to a customer and live up to your own brand promise ??? Extremely disappointing that we are now in Day 4 and still this simple issue is not resolved .
I received a call from one of your staff at around 13:36pm this afternoon and she promised to send me an email and we confirmed the email to be used. Again another empty promise because I did ask that she do it today and she said she will do it but I guess she was just lying like the three others I spoke to previously. Staff just making empty promises to customers and not fulfilling their duties. What does a customer have to do to really get service at Capitec Bank? Do we really have to resort to public platforms like this to voice out our dissatisfaction and to get attention from someone who knows how to do their job and provide the service ?. I mean , how hard is it to sent an email to a customer and live up to your own brand promise ??? Extremely disappointing that we are now in Day 4 and still this simple issue is not resolved .