Very Poor Feedback and Service from Capitec Bank

With the complain that i logged since 18 September 2021. Now Capitec comes to me today by email that the R200 that i didn't receive from the ATM, that ATM does not belong to them, it belongs to SPARK and i did receive that money.

I withdrew cash from Capitec ATM at Usave Shoprite Capitec in Pretoria Scheiding street. Address 218 Scheiding St, Pretoria Central, Pretoria, 0002. That is their ATM. I'm really fed up with Capitec Bank. It took them 2 months to solve the call i logged. Now they come up with nonsense. Someone must do something about this.