HS
Herman S
1 reviews | Active since Jan 2018
16 Apr 2020, 15:27
Very poor customer service with NO responsibility
Please also refer to my previous review - complaint raised with Capitec Bank already on 13 March 2020. We are today 1 month and 3 days later, the 16th April 2020 and they can STILL not resolve my issue. I had to fund them for doing their job and protect my money. They have charged me the fees and will only refund me once the merchant (with whom I did not do any business at all) decide to refund it. So once again ABSOLUTELY no responsibility taken from the bank to protect a client's interest. Stay away guys, rather try another bank, this one WILL NOT protect your money.
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Replies (2)
Capitec Bank's replyOfficial
16 Apr 2020, 15:52Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply16 Apr 2020, 15:52
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
HS
Herman S's updateReviewer Update
16 Apr 2020, 16:31An absolute standard reply .... one which I have also received with my previous hellopeter review. And guess what ?????? STILL not resolved !!!!!!!! I have received a telephone call from a very friendly lady, apologizing very sincerely ..... my question was simple - for what are you apologizing ????? If the bank feels that they have done nothing wrong, why do you apologize then ???????? No was the answer, we apologize for your negative experience. Thanks, much appreciated, but what are you going to do to resolve my issue. Same nonsense as above, WE WILL TAKE OWNERSHIP AND PROVIDE FEEDBACK ....... and guess what ?????? NO feedback and taking NO ownership. It was once again me that had to phone the bank, and as I have said above ..... 1 MONTH AND THREE DAYS LATER and my issue is STILL not resolved. PATHETIC ..... I will NEVER suggest a Capitec account to anybody and will advise my 500 staff accordingly.
HS
Herman S's update16 Apr 2020, 16:31
Reviewer Update
An absolute standard reply .... one which I have also received with my previous hellopeter review. And guess what ?????? STILL not resolved !!!!!!!! I have received a telephone call from a very friendly lady, apologizing very sincerely ..... my question was simple - for what are you apologizing ????? If the bank feels that they have done nothing wrong, why do you apologize then ???????? No was the answer, we apologize for your negative experience. Thanks, much appreciated, but what are you going to do to resolve my issue. Same nonsense as above, WE WILL TAKE OWNERSHIP AND PROVIDE FEEDBACK ....... and guess what ?????? NO feedback and taking NO ownership. It was once again me that had to phone the bank, and as I have said above ..... 1 MONTH AND THREE DAYS LATER and my issue is STILL not resolved. PATHETIC ..... I will NEVER suggest a Capitec account to anybody and will advise my 500 staff accordingly.