MM
Mpho M

1 reviews | Active since Dec 2015

16 Jun 2016, 09:41

very poor customer service

<p>INCIDENT ********** 9 CM, I'm not happy the way capitec treat customers or me. Every time I want a response from capitec, i have to go through hellopeter. This is not the first time they do this, i don't know if is only me or everyone. I have one incident back then were my Capitec card was cloned at capitec atm witbank, issue wasn't resolved, even now. All they did was to replace my card. I have a bad experience with Capitec. Now i just need a way to tell the whole South Africa how Capitec treated me. Maybe there are lo</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Jun 2016, 08:56
Official

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank