Very poor customer service.

Good day,

I initially opened an account and ordered a card. Upon receiving the card, I activated it via the mobile app. However, I was unable to transact or receive payments through the account.

I visited a branch and was informed that the account had been closed due to inactivity, as no funds had been deposited over a certain period. I was advised to open a new account.

I attempted to do so online, but the system indicated that I already have an existing account. I then contacted your support team via the banking app, where I was informed that my account had been blocked and referred to the ***** department, they then requested that I email them documents and I have done that on the 28th of May. I have not received any response or update regarding my query. Please advise how I can get this resolved.