pV
philip V
1 reviews | Active since Sept 2016
06 Dec 2019, 07:00
Very poor costumer service
I bought data on 5 October 2019 using the banking app.the money was deducted from my account but I never received the data. I went to the Brits Mall branch and reported the Matter. I was given a reference number but up to date I have not received the data or the money back to my account as was promised within 3 working days. It seems that Capitec is reluctant to assist clients and follow up on complaints.
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Replies (2)
Capitec Bank's replyOfficial
06 Dec 2019, 09:21I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Dec 2019, 09:21
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
30 Dec 2019, 15:48Good day Philip V
I confirm the matter has been dealt with and resolved. Kind regardsComplaint ManagementCapitec Bank
I confirm the matter has been dealt with and resolved. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply30 Dec 2019, 15:48
Official
Good day Philip V
I confirm the matter has been dealt with and resolved. Kind regardsComplaint ManagementCapitec Bank
I confirm the matter has been dealt with and resolved. Kind regardsComplaint ManagementCapitec Bank