VERY POOR

It is unacceptable. I use the CAPITEC APP that is supposedly safe. TODAY I am told an immediate payment IS NOT SAFE.

I am in the CAPITEC branch in Baywest Mall PIRT ELIZABETH.

WHEN I INFORM THE CONSULTANT I SHOULD CLOSE MY ACCOUNT, he proceeds to tell the person on the phone they cab FORGET EVERYTHING.

WHAT????!!!!!! So me leaving Capitec bank means I must lose my hard earned money?

Why don't you make it possible to PAY for an immediate transaction WHEN THE MAIN BENEFITS ARE LOSS AND AGONY???????

THIS is dishonest. 9 cannot get help to reverse a transaction "BECAUSE IT WAS IMMEDIATE", I am told.

I am told I have to make phone calls to try and achieve the "impossible", "without any promise of how long this may take".

GOOD BYE!