Very much disappointed with their service, outdated processes !!

My sister passed away and I urgently needed her bank statement in-order for Master to issue letter of authority. All other banks printed me statement in no time after producing instruction letter from Master and death certificate. When I went to Capitec Bank I was told I had to wait for at least seven days!!!.because only the Head office can do that. Hayibo, imagine the funeral proceedings had to take place with that 7 days. So we had to postpone funeral because we could'nt get a letter of authority without the statement . I was so ****ed because I still don't understand what is so difficult about logging into system and print the damn statement. CAPITEC Bank really need to improve on their processes because this is very much annoying and inconveniencing.!!!