Very mad

This is now a big problem, round about the 15th of August my husband went to see capitac with all the needed papers to show them that he was retrenched, they send all the form to their head office and he got told to sms his I.D number to 30679 and then they will phone him back, so he did that on the 29th August because the bank told him to give the head office 2weeks time. Tonight the 25th of September Capitac decided to deduct R420 out of our account for the credit card which we are paying an insurance on for the day my husband gets retrenched, so my husband decided to sms his I.D number again Yesterday the (24th of September) so today they did phone him back, when he asked for help he got told their system is offline. For 2 months now capitac has been getting Money out of us while we are insured, 2 months we have been losing money that people are paying into our account just so that we can have food and capitac is taking it. I want our money back im getting tired of people *****ing from the poor. Please get this resolved ASAP