Very insecure banking platform very high risk. ********** access to my Capitec bank account.

My name is Theodora Phora.

On the 14th of April 2022 my bank account was accessed by an unknown party without my permission,this happened via internet while i don't have access to internet banking and i didn't even get an alert from Capitec that someone is trying to ***** my money from my investment account .

In terms of how the banking system works, i can't access money from my investment account without transferring first to savings account . However , someone unauthorised accessed my account and wiped off the account my investment account without firt taking money to the savings savings account. The amount of R100000 was ****** from my investment account .

I went to Capitec bank in Brackenhurst Alberton whereby I was told to do an affidavit and open a case for ********** banking transaction in my account.

My incident numbers are ***6, ***6 , ***6 and ***4 I was told it will take 14 working day to finalize my case.

14 days has passed and still no solution I then went to Capitec branch in Brackenhurst once again on the 10th of May and insisted that I need to know what is happening with my case after that I received a call from their forensic department. The investigator said that he was finalizing the report of my case as at 10th of May and that he will call me on the following day to give an update/report. Sadly he didn't call me I am still waiting for his call till today. I am so disgusted by the service I receive from Capitec Bank no one is willing to help me with this issue.