UH
Ush H

1 reviews | Active since May 2016

17 May 2022, 20:58

Very insecure banking platform - very high risk. Do not bank with them!!

I received a call from the ***** dept at Capitec. They were concerned about the amount t of mo ey that was being transferred out from my bank account. Turn out that funds were **********ly being transferred out of my account. There was a limit set on my account, however the amount t of money "******" was far more than the set limits on my account. I have now been asked by Capitec to open a case at the police station and to draw up an affidavit. A large sum was electronically ****** from my bank account, and during this time, not a single sms was sent to indicate that funds were being used from my account. So I vould not have know this.

I will ve opening a case with the police and will follow procedure in terms of the affidavit. However, given the number of time I have hear of Capitecs incompetence and inability to pay out for that which is clearly their problem, I intend to take this matter up to the banking ombudsman. I cannot understand how over 100k can be lost from my account when there was limit on my account. I write this review to in the hope that people are aware of what's going on with this bank. I will not be surprised if this is an inside job. For every transaction I usually get an sms. For such huge sums no sms to even indicate removal of funds. I intend to shut my account after this matter is resolved and go back to FNB. I will fight this until Capitec pays back all the money I lost due to their **** poor banking platform.

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Replies (1)
Capitec Bank
Capitec Bank's reply18 May 2022, 07:06
Official
Good day  Ushmi

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank