VERY FRUSTRATED

On the 19 of april went to do a deposit at the capitec atm in randburg of R1000.00 unfortunately the machine only accepted R800 and rejected the R200 ..I then tried to do another deposit of the R200 but while doing that the atm malfunctioned and I was unable to get my R200 back or even a slip ..I could not go into the back because the branch is currently closed due to the lock down..on tuesday I call the call centre and I was advised that the query with be escalated and I should receive a response within 24hours ..on Thursday the 23 april I called again and was told the query is pending I should call back on friday..on friday I call and was the same as on Tuesday that the matter was escalated and someone would call me today the 20th of april I called again and was advised as before...the level of of unprofessionalism and lack of assistance I have received is really frustrating I do not see why almost everyday I need to call the bank for a follow up with regards to their pending investigation..how how does it take to check with the atm and camera footage to see what happened on that day...even given the current situation that we are facing I do not just have R200 to just play with