Very dissapointing service from your "Customer Service"

On the 17th December 2020, I purchased airtime via the USSD and I did not get it, so I called my service provider and they advised they unfortunatey cannot assist due to ***** etc. I called Capitec on the 24th December 2020 to explain and they said they would investigate, I called you guys again on the 13 January 2021 and I was promised it was the Bank's error and should be resolved within 24/48 Hours. Today is the 20th January 2021 and today was by far the worst "customer service ever! Not only did a Samu hang up the phone on my ear, also a Nombuselo told me I got my airtime or money back on the 18th January, I explained I didn't get it and also nobody bothered to check if all is in order on myside? Nombuselo also then "transferred" me to the compliants department knowing very well they are closed for the day, so that also hang up in my ear, twice in 1 day! I mean I called you twice today at 16:55 & 17:04 spoke to both your agents more then 20mins, with my own airtime and still no resolution??? Either your Customer Agents are not even clued up regarding the working hours of the other departments or was just a "nice" way of saying I must go f myself! I am so dissapointed with your Customer service department and more about the fact that a simple case of airtime couldn't be solved in over 4 weeks? To think I have been loyal your bank for the past 12 years if not more, and this is the thank you I get...#Trash!!!