very dissapoInted with CAPITEC

I had a problem apparently i was a ***** victim ,someone had an excess to my bank and transferred money from my account to their account without me knowing and i did not get any notification,as soon as i pick up that i call the ***** line for capitec and they gave me reference that they are investigating the matter and they will update me till today nothing all they do if i call they transfer me from one person to the other ,they do not consider that i use money to call them all i need is them to help me get my money back

and they told me to give them any number they can call me on since the number that is linked to account was not working ,i gave them my other number that im using even now ,they were suppose to get back to me on Friday the 07/09/2018 and they did not call nor send an email yet they cancelled the query without me knowing ,Saturday i went to the branch(jhb cbd) to find out whats happening a lady by the name MPHO called about 30 minuted no one was answering ,

the first person i spoke to was Mary Ann and she promised to get back to me till today nothing from them ,today the guy i tried to speak to was rude and he was not even willing to listen to what im telling him ,he told me that my query was closed because they tried to call me and send me an sms and they used to the wrong number that not working not the one i gave them to contact me on

the very first day when i called them they knew who transferred money from my account because its a capitec account holder ,they are not communicating with me they just close the query without me knowing I NEED THEM TO HELP ME GET MY MONEY BACK ,I WANT MY MONEY i have bills to pay with that money, i am a breadwinner my siblings depend on me