Very Dissapointed in Capitec. Freezing accounts without my consent.

Been a client of Capitec for 6 years. Never had any issues.

Me and my wife is sharing this account and she use it for her small business to purchase stock etc.

There was miss communication between her and a client yesterday who did a online purchase and formal arrangements between my wife and the client was not made for collection. Long story short, the client reported my account for ***** and the account was frozen. I find this unacceptable since I am a Capitec client and never was there any previous complaints against my bank account. I have a good credit record and never any issues. How can my account be frozen without my consent. No proof of any ***** as the client did not even report it at the police station or get an affidavit. So as easy as that, anyone can make a phonecall and report an account and it gets Frozen.

Anyways, in the meantime, the client and my wife went to the Garsfontein police station to get affidavits from both parties. Handed it at Lynnwood Capitec just to be advised that this matter can take up to 3 business days to resolve.

You where very quick to froze my account, without my consent or to notify me as the Capitec client, but you are telling me that it can take 3 business days to resolve. I find this unacceptable and need this to be sorted ASAP!

If this is not sorted asap, me and my wife will close both our Capitec accounts. We need to make an income and everything is standing still because of redicilous policies.