Very dissapointed in Capitec.

I have had to change my cell number. When I tried to log on to my online account, a pin was sent to my old number. It turns out, unlike any other business or platform, end-user is not able to change their profile details, it has to be done by the bank. After a myriad of security questions, I was sent a DOCUSIGN document, which I promptly completed. Then I had to send them a selfie with my ID card, which I promptly did. This was done on the 26th of February. It is now the 5th of March and I am a small business unable to get into my banking account. I must have called the complained line more than 10 times, having to tell the story over and over again and then getting a "we'll follow up and get back to you". This is the bank that claims that they are committed to making banking easier. So much for that. They cannot change a cellphone number on a profile!