ES
Ernest S
1 reviews | Active since Apr 2020
24 Apr 2020, 14:42
Very dissapointed
Very very dissapointed with how busines is done at capitec eastgate branch as much as we currently going through a pandermic but to say you dont allow deposit inside the bank whilst u can just see of how long yhe que outside is..worse there are pregnant and elders on that Q..this adds to my list of frustrations to switch
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
24 Apr 2020, 15:20I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply24 Apr 2020, 15:20
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
ES
Ernest S's updateReviewer Update
24 Apr 2020, 15:27This public relations of "wil investigate and get back in 5days' is very pointless given this a matter of a cash transaction that needs to be done..worse is a machine could be replying now.instead of taking a phone and enquiring with the branch so we the customers see change whilst we stil here on this long Que would hv been better..
ES
Ernest S's update24 Apr 2020, 15:27
Reviewer Update
This public relations of "wil investigate and get back in 5days' is very pointless given this a matter of a cash transaction that needs to be done..worse is a machine could be replying now.instead of taking a phone and enquiring with the branch so we the customers see change whilst we stil here on this long Que would hv been better..