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chantelle B

1 reviews | Active since Dec 2015

05 Dec 2016, 14:16

Very dissapointed

<p>So may just start to say how dissapointed i am with this bank now. May husband was unemployed for 8 monthes and only found work last week monday on the 28th of nov. Lastweek friday a lady phoned from nr + ********** 0195 and he **** and arangement on his lones the one we need to pay R500 and something and on the other one tje lady said we need to pay R59. Now today like 5min back o gentleman phond from nr + ********** 2270 and said they still didnt receive payment of R3000 and something. After R1069.56 payment was done on the 24th nov. Are the people do incompatany to do theyre work and put the arangement agreement on the system or what. We cannot make our full payments of R4000 thats why we make the arangments. From now on i will block the nrs on my phone that phones and say they are from capitec and we will rather go in to the branch. </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Dec 2016, 16:12
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank