Very disheartened loyal Capitec client!

I am utterly disappointed by the lack of professionalism and poor client service from Capitec. I bought airtime for my Telkom number using the App and an error message informing me that "my service provider is not responding and my transaction will be processed in 24 hours or my money will be reversed" was displayed. I made alternatives because I needed the airtime urgently. I waited for more than 24 hours hoping to receive an SMS from Capitec with my airtime ( even though I would not need it by the time) or at least a notification stating that my money was reversed, but all that hoping was in vain! I visited one of their branches a few days after the transaction occurred for follow up and I was told to wait another 24 hours, but still received nothing from Capitec after 24 hours. I then visited their branch again on the 5th of January 2019 and I was told that they are waiting for feedback, no timeline was given this time. I am very disheartened as a loyal Capitec client and this showed me that Capitec is a callous business. Since then I have not received any communication with feedback or apology from Capitec for delaying and keeping a client waiting! I guess I will have to waste my time and money on taxi fare again to go for a follow-up!

On the 11th of January 2019, I am still waiting for airtime that I paid for on the 18th of December 2018!