NG
Nicolette G

1 reviews | Active since Jul 2024

05 Sept 2024, 08:33

Very disgusted

I wish there was a 0 rating I realised that my money is not safe with Capitec Bank. I have been with Capitec Bank for over 20 years. How can I have my card on me but it is being used 50km at 3am in the morning. In Sandton. Vusi from Capitec Bank in Sandton called me a week before this happened and asked me to come in for a credit card. This was not a coincidence. How did they know my pin? This is an inside job, someone in Capitec bank cloned my card. I have never given my card neither shared my pin with anybody.

I will put this on a public platform to let other people know about it. I am not interested in the R59.90 that they took. Just the audacity of using my money without my permission. More could have been used and all Capitec Bank says is "Sorry?" I will be changing my bank Very disgusted customer

0
Replies (1)
Capitec Bank
Capitec Bank's reply05 Sept 2024, 11:27
Official
Good day Nicolette Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec