Very Disappointing Service from Capitec

I am extremely disappointed with the service I have received from Capitec.

I have been having ongoing problems with the app. I am unable to renew my licence disc through the app, and at one point I could no longer even view my account balance properly. These are basic banking services that should work reliably.

What makes the situation even more frustrating is the customer service. When I contacted a consultant for assistance, I expected a clear explanation and a proper solution, but instead I was given vague and unhelpful responses that did not resolve the issue.

I have reported these problems before, yet I keep experiencing different issues without a proper resolution. It is extremely frustrating to have to repeatedly contact the bank for problems that should have been fixed the first time.

Very poor service and communication. Capitec seriously needs to improve its customer support and take customer complaints more seriously.