Very Disappointing Service

I recently lost my phone and had to do a SIM swap. I followed all the required procedures, provided the necessary documentation and visited my branch for assistance. After experiencing problems initially, I returned to the branch, where a consultant was extremely helpful and assured me that everything had been resolved.

Unfortunately, the problem only stayed fixed for a few days. I am once again not receiving SMS notifications, especially when transactions require SMS verification. What makes this even more frustrating is that I am consistently being charged for the SMS notification service, yet I am not receiving the service I am paying for.

I cannot keep going back to the branch every few days to resolve the same issue. I have done everything that was required of me, and the fact that the problem keeps returning suggests there may be an underlying system issue or a problem with how my number is linked to my account after the SIM swap.

I am extremely disappointed because banking security and transaction notifications are not something that should be unreliable. I hope the bank investigates the actual cause of the problem instead of providing another temporary solution.

I am paying for a service that I am simply not receiving, and that is unacceptable. I would really like this matter to be permanently resolved.