Very Disappointing Service

<p>I app**** for a loan online - I really don't have time to visit a branch. On the online application it states that you can wait for up to 5 days - WHATTT?? Anyway, after a week, I didn't even hear anything from them, not even a message that they received my application whatsoever, so I app**** again and yet haven't heard from them. This is TERRIBLE!! All other banks tell you 48 - 72 hrs, but you get an answer within a day. Now I don't want to apply somewhere else as this might affect my credit scoring, but can they at least let us know they are processing or if I'm declined. I'm very disapponted, really. I really regret banking with Capitec at all - as they say, you get what you pay for, less bankcharges, less service.</p>