1 reviews | Active since Apr 2024
Very disappointing customer service and bad experience
I never been so disappointed and stress with the service I got from Capitec bank with my personal loan application. Took a 8 month loan which was approved.The problem started when I was called on the 22nd of the first month to pay, and realized that they have picked the date of when my salary was paid earlier ( not month end) as I have advised them, went to the bank to fixed it and was asked to submit confirmation letter that was signed by my employer and send to them, of which I did, but never got any help till today, went to the branch several time's and all I get is that they will escalate to the relevent people, as they cant fixed it from their site. Consultants corfim that request have been send to relevan people they also haven't received feedback. Feel like I have been ****med by paying those debit arrears n having a low credit score for something that is not even my fault. Im now left with 1 month to pay, of which I believe is what they have been pushing from the beginning of the contract.
Its so painful to be tied into something that you can fix it yourself.
Received an email from the investigation consultant Katherine Searle of which is the first time I hear about her, because my case was handle by Given Tshabalala, that my case is now closed based on the last three months payment date record.This reply was send to me exactly after the last payment of the loan was deducted.
On their investigation they didn't say anything about the signed company letter that I send to Xolani Sibeko on the 19th August 2023, stating that I get paid on the last day of the month, not stating the every month complain logged by their consultant to update the debit date on their system, not to mention the every month interest that I have to pay, only because they didn't get payment on the date that they couldn't fix, also putting me on a very low credit score by their negligence .
All that I'm getting from them is their sincere apology 😡
So this is the kind of state you put your client into and expect them to walk away just like that?
Received an email from the investigation consultant Katherine Searle of which is the first time I hear about her, because my case was handle by Given Tshabalala, that my case is now closed based on the last three months payment date record.This reply was send to me exactly after the last payment of the loan was deducted.
On their investigation they didn't say anything about the signed company letter that I send to Xolani Sibeko on the 19th August 2023, stating that I get paid on the last day of the month, not stating the every month complain logged by their consultant to update the debit date on their system, not to mention the every month interest that I have to pay, only because they didn't get payment on the date that they couldn't fix, also putting me on a very low credit score by their negligence .
All that I'm getting from them is their sincere apology 😡
So this is the kind of state you put your client into and expect them to walk away just like that?