Very disappointed...even with the clueless help I'm getting from CAPITEC BANK

I would like to not even tick one star on the rating, I mistakenly sent my boyfiend money on his closed account with FNB..for some stupid reason the transaction went through..and now CAPITEC DOESNT KNOW WHERE THE MONEY WENT..its funny cause when other people who use more experienced banks like standard or FNB try to send my boyfriend money it doesnt go through..for obvious reasons that the account is closed..that's just the beginning of my nightmare..1st time I went to the bank to get my money back into my account I was told it would reflect back in 24hrs..that didnt happen..I was then told the second time that its 48hrs..my 3rd visit to the bank I was told it takes 7 days cause it takes 24hrs to get to FNB and another 24hrs bank into CAPITEC..4TH visit I was asked to bring proof that receivers FNB account is really closed..we submitted that inside the bank and was told the money will definitely be back in 7 days..I just left CAPITEC BANK IN SOUTHGATE FURIOUS AFTER BEING TOLD THAT " WE DONT KNOW HOW LONG IT WILL TAKE FOR THE MONEY TO RETURN BACK..THERES NO TIME TO IT" FORGET THE PRICES..STICK TO THE PEOPLE WHO KNOW THE JOB. WHOM SUCH TRANSACTIONS DONT EVEN GO THROUGH