Very disappointed with capitec

My account has been put on hold because someone who l don’t even know was allowed by Capitec to open a funeral cover for me in December 22. Two months later he declares me dead with ********** supporting documents. The claim was declined because Sanlam proved that l was alive but Capitec put my account on hold because ‘am dead’. I have gone to the branch, called the call centre where l was transferred to the ***** department then to the Legal department, the guy from the Legal confirmed that on his side of the system am alive so he can’t assist me. Everywhere else am alive besides Capitec services, at this point l need the money in my account then close the account because ***** is very easy at Capitec.