Very Disappointed with Banking services

Unsatisfied customers Due to covid 19 All other major banks have put up measures to help clients with loan installments(payment holidays ect), my bank Capitec can't seem to help me after numerous calls and emails not even the claims department couldn't help me. I called credit insurance claim has well to be assist me, as they say I need supportive documents, how do we get supportive documents if we are not able to leave our homes due to lock down measures, we aren't getting paid or we receiving a small percentage of income for food and essentials, which will end up been deducted for my loan, an I won't have money for food or essential stuff. Im very disappointed and i will be charging my bank after all this is over and i will tell my familys and friends to change has well. What's the purpose of saying you the bank for the people but can't help the people in this world pandemic situation that actually bank with you....