1 reviews | Active since Nov 2011
Very disappointed in Capitec!!!!
I have been paying my account religeously without skipping one month. Then every 3 months I get harassed by the centralised collections department saying my pay date is the 23rd of the month. Now till pay day I will get phoned 30 times throughout the course of the day. Why not phone the people who don't pay for their accounts and harass them? May pay date is the 26th of each and every month. It's not my responsibility to fix things if the people who capture the details can't even do a simple task like my pay date!!! Not amused by this kind of stupidity from people who say that they switch a 100 000 people per month!!! Even if you paid me I will not move!!! Make things happen and fix my account.I have been phoned twice in 10 minutes.
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
