MM
Morongwenyane M
1 reviews | Active since Jan 2024
29 Jan 2024, 10:00
Very disappointed client of capitec
I was doing online stokvel last week Thursday then Capitec Bank decided to block my account without any notice am very dissatisfied with their services
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Replies (5)MM
Morongwenyane M's updateReviewer Update
29 Jan 2024, 12:12I was doing online stokvel last week Thursday when Capitec blocked my account without a notice I try calling them asking if the is any problem they said they will send an email up until today I haven't received any email from them I called in morning they said the same thing they said on Thursday am so disappointed in capitec bank because if they have seen something wrong in my account the least they could've done is to notify me because blocking my account and I also use that bank on the daily basis so I don't why would they block it so easily after using the bank this long am so dissatisfied in their services
MM
Morongwenyane M's update29 Jan 2024, 12:12
Reviewer Update
I was doing online stokvel last week Thursday when Capitec blocked my account without a notice I try calling them asking if the is any problem they said they will send an email up until today I haven't received any email from them I called in morning they said the same thing they said on Thursday am so disappointed in capitec bank because if they have seen something wrong in my account the least they could've done is to notify me because blocking my account and I also use that bank on the daily basis so I don't why would they block it so easily after using the bank this long am so dissatisfied in their services
Capitec Bank's replyOfficial
29 Jan 2024, 16:32 Good day *****gwenyane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply29 Jan 2024, 16:32
Official
Good day *****gwenyane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
MM
Morongwenyane M's updateReviewer Update
29 Jan 2024, 16:32I just received an email from capitec now they say they are investigating my account until 05/02/2024 which is far because use my bank account on daily basis please really need help please help me unpause my bank account
MM
Morongwenyane M's update29 Jan 2024, 16:32
Reviewer Update
I just received an email from capitec now they say they are investigating my account until 05/02/2024 which is far because use my bank account on daily basis please really need help please help me unpause my bank account
MM
Morongwenyane M's updateReviewer Update
30 Jan 2024, 15:19I got the call from capitec bank in the morning at 08:55 they said they will call me again later so I see it's 15:15 now I just wonder what time are they going to call me because I really need access to my bank account I also claimed uif using the same bank if they take time to help me this means I won't have access to my money when I get it from department of labour this is so frustrating am very disappointed in this bank serious their services is very dissapointing
MM
Morongwenyane M's update30 Jan 2024, 15:19
Reviewer Update
I got the call from capitec bank in the morning at 08:55 they said they will call me again later so I see it's 15:15 now I just wonder what time are they going to call me because I really need access to my bank account I also claimed uif using the same bank if they take time to help me this means I won't have access to my money when I get it from department of labour this is so frustrating am very disappointed in this bank serious their services is very dissapointing
MM
Morongwenyane M's updateReviewer Update
31 Jan 2024, 08:31Am still waiting for the call from capitec bank they haven't called me since yesterday they said they will call later this Bank is so dissapointing their services is very dissatisfing serious
MM
Morongwenyane M's update31 Jan 2024, 08:31
Reviewer Update
Am still waiting for the call from capitec bank they haven't called me since yesterday they said they will call later this Bank is so dissapointing their services is very dissatisfing serious